Client Challenge

Faced with a growing number of transaction alerts from a newly implemented monitoring system, the client was having difficulty training its new and existing staff in how to adequately research, document, and resolve the alerts.

The Dominion Solution

Dominion provided a team of its Transaction Monitoring specialists to provide in-service training to the client’s staff. We worked side-by-side with each analyst for several weeks providing hands on guidance on how to research alerts, how to detect potentially suspicious activity and how to properly document their work in accordance with regulatory expectations. As a result the client was able to handle its increased work load and protect against criticism that is suspicious activity detection process was untimely.